Returns & Exchanges
At Soyaconcept, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn garments with original tags attached. If your new fashion piece isn't the perfect fit, our streamlined return process makes it easy to send it back for a refund.
Register Your Return
Log into our online return portal using your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging and include the return form provided in your initial shipment to ensure fast processing.
Attach the Shipping Label
Print the prepaid shipping label from the portal or use the one included in your box, securely attaching it to the outside of the package.
Drop Off and Track
Hand over your package at the nearest authorized drop-off point and keep your receipt until your refund is fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing